Of Shopping Carts and Service: A Pinning Reflection

I was honored to give a faculty reflection at the Saint Mary's College Nursing Pinning ceremony today. The graduating class is the first cohort of students I had the privilege of teaching since coming to Saint Mary's two years ago, and I wanted my reflection to be a gift to them and their families. I wanted it to be something really special and meaningful. 

So I ended up writing two. 

This was the first one, but I wasn't satisfied that it struck the right note. Neither was my wife, and I trust her opinion, so I buckled down and hammered out another (which I managed to deliver with a minimum of sobs, believe it or not). Still, I kinda' like this one, and I did write it for my students, so I'm going to post it here to make it easy to forward to them. 
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Welcome honored guests, friends and family (moms and dads particularly), and, of course, you – Saint Mary’s College class of 2024 nursing graduates. Congratulations! You made it! 

Before I get rolling, a quick shout out to Torie Hardt’s mom. Thanks for teaching your kids to put away stray shopping carts in the grocery store parking lot. Hearing that from Torie last week was just the affirmation I needed as I prepared this address. 

Shopping carts, you ask? Parking lots? Stay with me here. Now, think back, if you will, to the height of Covid with social and economic upheaval, including disruptions in the labor market. Among other things, that meant that collecting shopping carts from the parking lot was often a lower priority for the grocery stores trying to keep shelves stocked. 

If you’re like me, you started bringing in your own shopping cart from the parking lot to make sure you’d have one. I generally tried to grab one that hadn’t made it into one of those stalls – the ones that roll around and scratch your paintjob on a windy day. 

Sure, I’d grumble: Couldn’t this person have walked ten feet to put away the cart? No matter – I grabbed it for myself. Then I started feeling guilty about bringing in my own parking lot stray when I saw others inside cart-less and stuck. I started bringing two – sometimes three or more when I was feeling ambitious – and then leaving the extras for others who hadn’t thought ahead. 

So that was one level of attitude change; here’s the next. That grumbling about the abandoned carts? I began imagining the folks who didn’t stow their carts properly, and I was convicted that some – most even – probably had good reason. Maybe a mom struggling with numerous kids; maybe an elderly woman for whom that extra ten feet of walking would be a real challenge. 

And, besides, who cares why those carts were loose or who’s responsible. I had the time; I had the energy. It’s a good thing to grab ‘em and bring them inside to benefit somebody else. I’m still doing it, but I’d like to think that my heart is softening little by little as well – that I’m more likely to give the benefit of the doubt to whomever left their carts adrift. 

So how is my guilt trip about shopping carts connected to nursing? Think of it like this: The shopping carts are like the job of nursing – the various tasks that nurses perform throughout the day, passing meds and doing assessments and all the charting, stuff like that. New nurses tend to focus on getting their tasks done – grabbing a cart for themselves, that is. Eventually, as they get more comfortable and confident in their skills and routines, they’ll begin grabbing carts for others – helping out nurses with busy patient assignments, for example, or going beyond the minimum in their bedside care.

But then, some nurses go even further: They manifest a generosity of spirit and a charitable demeanor that permeates all their interactions with others – patients and their families, for sure, but also fellow nurses and other staff as well. Even doctors! 

Let me give you a recent example: My chronic med-surg juniors do their clinicals on a local cancer unit. Toward the end of the semester, my student Allison told me about rounding on patients after morning report with her staff nurse, Amber. Entering one room, the two discovered that the patient’s I.V. had infiltrated and was leaking all over the bed. There was fluid and dried blood everywhere, and the patient was a mess.

Now, my kneejerk reaction might be to speculate why the night shift staff hadn’t caught this problem and dealt with it themselves. “My busy day is just beginning,” I might grumble to myself, “and now I have to make time for fixing somebody else’s problem.”

But Amber’s response? Without comment, Amber got right to work and enlisted my student to help. They pulled the I.V., cleaned up the patient, and changed the linens. Sure, they were delayed in their rounds, but it was the right thing to do – and they did it! No backbiting or criticism; no complaining or grumbling. It was a superb object lesson for my student in metaphorically grabbing an extra cart without judgment – just doing the right thing because it’s the right thing, even if you never get the credit.

And my student caught it – she remarked that Amber’s the kind of nurse she wants to be. That remark itself is a sign that she’s well on her way.

Maybe you’re wondering why I’m telling a story about a junior BSN student instead of one of these graduating seniors, right? Here’s the thing: As a rule – and I can say this because I’ve had all of these graduates in my class, and half of them in my clinicals – as a rule, catching on to Amber’s demonstration of charity and generosity is standard fare for Saint Mary’s nursing students. I see it, we all see it – heck, the patients and staff nurses see it, too! Telling about Allison, in other words, is telling about all our students, these graduates included. 

It's the ethos of this place, of Saint Mary’s – its culture and legacy of selfless service, initiated by the Holy Cross Sisters nearly 200 years ago, and carried forward to the present. It impacts all our graduates, but it’s no surprise that it’s particularly evident in our nursing grads. 

In other words, they didn’t just learn how to be a nurse here at Saint Mary’s – you can do that a lot of places. No, they got way more, and they’ll spend a lifetime in caring for others – at the bedside as nurses, at home with their families, and who knows where else – with a grace that’s borne of this place’s unique dynamism. 

So, again, congratulations graduates. God bless you as you launch into your nursing future and everything that’ll go with it. And friends and family, moms and dads? Next time you’re at the grocery story and see a stray cart, say an extra prayer for your graduate and then bring it inside as an act of solidarity. You’ll both benefit, and the world will get one more cart’s worth kinder as a result.

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